We offer a full refund or exchange for any order received in defective or damaged condition or missing item or not delivered within 40 days from the purchase.  We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, with the original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@bloomingconcepts.com.au. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at customerservice@bloomingconcepts.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. Custom products such as special orders or personalized items. We also do not accept returns for the ordered item correct or not damaged unless specify the valid reason to return.  Please get in touch if you have questions or concerns about your item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@bloomingconcepts.com.au.